We do not offer refunds of any kind.
Please bring earbuds for any personal devices such as Cell Phones, iPads or Laptops for the comfort of those around you.
Your appointments are very important to the A-List Hair Salon team members. Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require 48 hours notice for cancellations or changes. If you cancel your appointment 48 hours in advance you will be charged for 50% the cost of the service for which you were scheduled. Same day cancellations will be charged 100% the cost of the service scheduled. Should this happen more than once, it will prohibit you from scheduling future appointments with A-List Hair Salon.
Any requests for adjustments to color or haircuts must be made within 72 hours of services rendered.
Some services such as corrective coloring and hair extensions may require a deposit. The amount will be applied to the cost of your service when rendered. If you fail to show up for your visit, the deposit is non refundable.
NO CALL/NO SHOWS
If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% the cost of the service originally scheduled.
If you arrive beyond 10 minutes late, you may have to forfeit your appointment completely and you will be charged 100% the cost of the services scheduled. Should this happen more than once, it will prohibit you from scheduling future services at A-List Hair Salon.
CREDIT CARD REQUIRED
A credit card is required to be kept on file to schedule an appointment. We require 48 hours notice to CANCEL an appointment. In the case that 48 hours notice is not given for a cancellation/rescheduling, A-List Hair Salon reserves the right to and will charge the credit card on file.
As a courtesy, you will receive a confirmation text that you will need to reply “C” to. However, if you do not confirm your appointment by 6pm, your appointment will be cancelled and you will be charged 50% the cost of the services scheduled. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.
NO ADDITIONAL GUESTS/CHILDREN/ANIMALS
For the safety and sanitation of our guests, A-List Hair does not allow children, animals or additional guests without an appointment at the salon.
IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT’S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY.
ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST OR A-LIST HAIR SALON.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!